Info Tour Operators
"If GuideGunnar cancels the tour, due to poor weather, difficult driving conditions, illness or other causes which prevents GuideGunnar from arranging the tour, the entire amount will be refunded, minus the cost of bank transfers or PayPal's fees.
In such cases, cancellation of the tour may happen shortly before departure. It is therefore important that clients supply GuideGunnar with their contact information, such as mobile (cell) phone number, and name and address to their accomodation."
On NTW Røros 2013 some tour operators was talking about the problem a cancellation can cause for them and for the clients, but what can we do, and what can be the best plan for make them happy by a cancellation..?
Most of us are small guide company, and in the high season are all of our colleagues fully booked too, so there`s only one tour I can give them as the 2nd choice, and that`s a tour with a 50-seats coach, but is that a good alternative.
Last season I had to cancel 3 times;
- Because of to bad weather, but I could offer a new tour the day after on my day off, where 8 of 12 could join. Money back for 4.
- Because of to bad driving conditions where most of the guide companies cancelled, all got the money back.
- I get very ill, and had to cancel by very short notice, all got the money back.
NEW! Commission for Travel agents and Tour operators
10% - Travel agents
15% - Tour operators, included GuideGunnar in your brochure
20% - Tour operators who sells for more than 100 persons each season
Please check GuideGunnar`s Terms & Conditions!
Opening times September to April for GuideGunnar:
I am night person as Aurora chaser, so NO early phone calls, please!
Telephone times: 12 noon - 4 pm / 7 -10 pm (NB! Norwegian local time).